Service list within Sales & Customer Care area
Consulting and training programs.
Sales Management:
- Individual training and consulting for sales and customer care representatives – individual consulting, coaching and in-house training program mix
- Professional sales techniques – in-house training program
- Management of complicated sales situations – in-house training program
- Solutions for large and complex sales – in-house training program
- Selling for different customers types – in-house training program
- Sales meeting techniques – in-house training program
- Working with Key Accounts – in-house training program
- Preparing commercial proposals – in-house training program
- Consultative sales – in-house training program
- Sales negotiations techniques – in-house training program
- Selling by phone – in-house training program
- Sales presentations – in-house training program
Customer Care:
- Proactive customer care - in-house training program
- Management of complicated customer care situations - in-house training program
- Customer service standard development – consulting project
- Investment psychology: working with investment services customers - in-house training program
