Performance conversations: how should you communicate and reach an agreement?

Value of the training

Activity management conversations constitute an integral part of managers’ work. Every manager needs to discuss the team’s performance and performance quality, provide feedback, deal with complex situations, or communicate in other ways to ensure that the team is sustainable and goal-oriented.

Conversations between managers and employees are the only way to enable them to experience each other and create mutual relationships. These conversations determine not only performance, but sometimes even people’s decisions to stay or leave the company. Many managers find these conversations far from comfortable because it is not always possible to foresee their progress or reach an express agreement.

 

The training is intended for

This programme is designed for managers of all levels who have to conduct activity management conversations, regardless of specific topics or the scope of the conversations.

Content of the training

If you attend this programme, you will:

• Learn about the main mistakes and good activity management conversation practices;
• Learn about psychological models and processes that affect the quality of these conversations;
• Learn to create safe, trust-based links during conversations;
• Learn to act more naturally and make your conversations more authentic;
• Learn to involve silent employees and overcome their “well, everything is okay” or “well, I don’t know”;
• Learn to recognise potential manipulation and adequately respond to it;
• Improve your listening and question formulation skills according to the Socratic methodology;
• Learn to appropriately start, conduct, and complete conversations with express agreements.

The training is interactive, meaning that participant involvement is encouraged by a variety of practical assignments, discussions, and experience sharing. The programme provides the required theoretical material, and also involves examination of case studies using effective conversation management strategies and techniques. There is no simulation of practical assignments, but rather real conversations with real, genuine content. This programme is not simply practical advice. It’s also an excellent chance to meet like-minded people from different organisations.

You will change not only the way you communicate but also the way you think!